Privacy Policy of LumiVerbe
At LumiVerbe, located at 2847 Rue des Rosiers, Floor 3, 69002 Lyon, Auvergne-Rhône-Alpes, France, we are committed to protecting the privacy and security of the personal data of our users and clients. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform and services as a language education and tutoring provider. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We collect various types of information in connection with the services we provide, which include personalized language tutoring, online conversation practice, exam preparation (DELF/DALF), business French coaching, cultural immersion workshops, and translation and interpretation support.
- Personal Identification Information: This includes your name, email address, phone number, and postal address. We collect this when you register for an account, enroll in a course, book a tutoring session, or contact us directly.
- Educational and Professional Background: Information related to your language learning goals, current proficiency level, educational history, and professional needs (for business French coaching) to tailor our services effectively.
- Usage Data: Information about how you interact with our online platform, such as IP addresses, browser types, access times, pages viewed, and the duration of your sessions. This helps us understand user behavior and improve our service.
- Communication Data: Records of your communications with us, including emails and inquiries, to provide support and improve our customer service.
How We Use Your Information
The information we collect is used for the following purposes:
- To provide and manage our language education and tutoring services, including scheduling sessions, delivering content, and facilitating communication between students and tutors.
- To personalize your learning experience and tailor our services to your specific needs and goals.
- To process your transactions and manage your account.
- To communicate with you regarding our services, updates, promotional offers, and to respond to your inquiries.
- To improve and optimize the functionality and user experience of our online platform and services.
- For internal analytical purposes, research, and to monitor the effectiveness of our programs.
- To comply with legal obligations and enforce our terms and conditions.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it.
Your Data Protection Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Security of Your Data
We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any changes. The updated Privacy Policy will be effective as soon as it is posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
LumiVerbe
2847 Rue des Rosiers, Floor 3
69002 Lyon, Auvergne-Rhône-Alpes
France